Returns (online order)

This return policy does only apply to online orders and not to purchases made in the Brick and Mortar store. Items ordered via the internet may be returned within 14 days of receipt provided:

- The products are still sealed and/or unused.

If you want to return a product, you can contact us by email. Mention the order number and the product you want to exchange. Belgian Otaku will process your request and send you instructions after which you can return the product. 

 

Return address:

Belgian Otaku

Abdijstraat 2/001

3800 Sint-Truiden

Always return with Track&Trace Code. Always send your returns via the post office, then you will receive a proof of shipment, which makes it possible to check your return. Belgian Otaku takes no responsibility if the package is lost.